Terms of Service

1. Agreement to Terms

By accessing or using SalesTwin ("Service"), operated by SalesTwin Inc. ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

2. Description of Service

SalesTwin is an AI-powered sales customer relationship management (CRM) platform designed for individual salespeople. The Service provides tools for lead management, AI-assisted follow-ups, email and SMS communication, calendar scheduling, media deck creation, sales analytics, and pipeline management. The Service includes artificial intelligence features that generate content, provide recommendations, and automate certain sales workflows on behalf of users.

3. User Accounts

To use the Service, you must create an account through our authentication provider. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to comply with this section.

You must be at least 18 years of age to create an account and use the Service. By creating an account, you represent and warrant that you are at least 18 years old and that all information you provide is accurate, current, and complete.

4. Subscription Plans and Payment

SalesTwin offers subscription plans including a free trial period, a Basic plan, and a Pro plan. Plan features, pricing, and limits are described on our pricing page and may change from time to time. We will provide reasonable notice of pricing changes to existing subscribers.

Payments are processed through Stripe, Inc. ("Stripe"). By subscribing to a paid plan, you agree to Stripe's Terms of Service and authorize us to charge your payment method on a recurring basis. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except as required by applicable law.

5. Artificial Intelligence Features and Disclaimers

The Service includes AI-powered features such as the AI Sales Twin (which mimics your communication style), AI Deal Coach (which provides sales recommendations), AI-generated follow-up messages, lead scoring, and automated scheduling suggestions. These features use large language models and machine learning algorithms to generate content and recommendations.

6. Email and SMS Communications

The Service allows you to send emails and SMS messages to your contacts. By using these communication features, you agree to the following:

• Compliance with Laws: You will comply with all applicable laws and regulations governing electronic communications, including but not limited to the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227), and any applicable state laws.
• Consent: You represent and warrant that you have obtained all necessary consents from recipients before sending them commercial emails or text messages through the Service, including prior express written consent for marketing SMS messages as required by the TCPA.
• Content Responsibility: You are solely responsible for the content of all messages sent through the Service, including AI-generated messages that you approve and send. We do not review or monitor the content of your messages.
• Anti-Spam: You will not use the Service to send unsolicited commercial messages (spam), deceptive messages, or messages that violate any applicable law. Violation of this policy may result in immediate account termination.
• Opt-Out Handling: You will honor all opt-out and unsubscribe requests promptly and in accordance with applicable law. You will process STOP requests for SMS messages immediately.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Send spam, unsolicited messages, or deceptive communications
• Harass, abuse, threaten, or intimidate any person
• Upload or transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to the Service or its systems
• Scrape, crawl, or use automated means to access the Service except through our provided APIs
• Impersonate another person or entity, or misrepresent your affiliation
• Use the Service for any illegal purpose, including fraud or money laundering
• Interfere with or disrupt the integrity or performance of the Service
• Store or transmit content that infringes on intellectual property rights

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated this Acceptable Use Policy.

8. Data Ownership and Intellectual Property

Your Data: You retain all rights to the data you input into the Service, including lead information, messages, media files, and other content ("User Data"). We do not claim ownership of your User Data. You grant us a limited, non-exclusive license to use, process, and store your User Data solely to provide and improve the Service.

AI-Generated Content: Content generated by our AI features based on your inputs and data is considered part of your User Data. You own the output generated by the AI features when used in connection with your account.

Our Intellectual Property: The Service, including its software, design, features, documentation, and branding, is owned by SalesTwin Inc. and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand features without our prior written consent.

9. Third-Party Services

The Service integrates with third-party services including but not limited to Stripe (payment processing), Resend (email delivery), Google Calendar, and Microsoft Outlook. Your use of these integrations is subject to the respective third party's terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

When you connect external calendar services (Google Calendar, Outlook), you authorize us to read and write calendar events on your behalf in accordance with the permissions you grant. You may disconnect these integrations at any time through your account settings.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SALESTWIN INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use of or inability to use the Service
• Any AI-generated content, recommendations, or automated actions
• Any unauthorized access to or alteration of your data
• Any third-party conduct or content on the Service
• Any interruption or cessation of the Service

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

We specifically disclaim any warranty regarding the accuracy, reliability, or completeness of AI-generated content, lead scoring, deal coaching recommendations, or any other output produced by the artificial intelligence features of the Service.

12. Indemnification

You agree to indemnify, defend, and hold harmless SalesTwin Inc. and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) the content of messages you send through the Service; or (e) your failure to obtain required consents from message recipients.

13. Termination

You may terminate your account at any time by contacting us or through your account settings. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in conduct that we determine, in our sole discretion, is harmful to the Service, other users, or third parties.

Upon termination, your right to use the Service will immediately cease. We will retain your data for a reasonable period to allow you to export it, after which it will be deleted in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, or remotely at the election of either party.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

15. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and SalesTwin Inc. regarding the Service and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at: